🔄 Cancellation & Refund Policy

1. Cancellation Policy

• Cancel subscription anytime through account dashboard
• Cancellations effective immediately
• Retain access to paid features until billing period ends
• No cancellation fees
• Can reactivate subscription at any time

2. No Refund Policy

This policy applies to:

• Monthly and annual subscriptions
• One-time purchases
• Bot credits and add-ons

By purchasing, you acknowledge and agree to our no-refund policy.

3. Reasons for No Refunds

• Digital products are immediately accessible upon purchase
• Free trials and detailed descriptions provided before purchase
• Allows us to maintain competitive pricing
• Ensures transparency of terms

4. Alternative Options

While we don't offer refunds, we provide:

• Support team available for technical issues
• Option to downgrade subscription
• Ability to pause subscription temporarily
• Flexible subscription options

5. Subscription Changes

• Upgrade or downgrade possible anytime
• Upgrades are prorated and charged immediately
• Downgrades effective next billing cycle
• Current billing cycle remains unchanged

6. Automatic Renewal

• Subscriptions automatically renew
• 7-day email notification before renewal
• Can disable auto-renewal in account settings
• Disabling doesn't cancel current subscription

7. Disputed Charges

• Contact support for unauthorized charges
• We will investigate billing disputes
• Legitimate errors will be corrected
• No refunds for authorized purchases

8. Account Termination

• We can terminate accounts for terms of service violation
• Terminated accounts not eligible for refunds
• Can request account deletion
• Deleted accounts cannot be recovered

9. Before You Purchase

We recommend:

• Use our free trial
• Review feature documentation
• Check system requirements
• Contact support with questions

10. Contact Support

For questions about billing or subscriptions:

Email: support@tezbots.live
Support: support@tezbots.live
Live Chat: Available 24/7 in your dashboard